That story is why I feel everyone should be REQUIRED to work customer service. And I mean, when you have to face these assholes right in the eye, not over the phone service.
I feel that if more people knew what it was like to be on the other side of things, they'd feel a bit more sympathetic towards their servers.
Personally, I'd love to stop one of these jackasses in their tracks, but knowing the world we live in nowadays (where people will sue you if you even look at them funny), I'd be afraid of being on the wrong end of a prosecutor's pointing finger of doom™.
That was a good read, though I had issues with the "hugging" and "jive." Cute talk for a cartoon character, but a little hard to take the article as seriously as it deserved...
While I agree with it, that all too often customers are asshole morons, sometimes the converse is true as well. I can't count the number of times I've been met with apathetic or even downright rude help... I think both sides of the customer service equation, the customers AND the employees, could use some improvement sometimes.
Oh! Haha! I thought the lady was just trying to be cute. But yeah, I didn't read the original, just what was copied to the post. I just wouldn't have thought the original source to have been different, thus not realizing reading one version would be different from the other.
I'm in customer service-- sort of, Library, y'know, yadda yadda.
We often get people who are angry over fees (obviously) but I point out that there's a reason for the fees:
For example, we have to charge people who leave DVDs and CDs in bookdrops (there's labels on the cd/dvds to indicate as such to NOT DO THAT) at least $1 each item. When they ask about it, I'm like "That charge exists because people leave big and heavy books in the bookdrop..." so it's really a money reminder to let people know not to leave stuff like that in bookdrop because they end up having to pay full price of damaged item + $1 charge (mainly because we can't be sure if it was returned damaged that way or if someone actually did drop a car manual on the case, smashing it to bits...)
Trying to get media drops at more branches to at least prevent this problem, but they usually understand when I explain the issue to them. (Though, hell, I usually let the boss deal with *really* angry/problem people.)
Well, I checked out that blog in the first post, and I had to agree with that person. I have known managers that are just as big of pricks as those mean customers were. I've lost co-workers, but ironically not my own job, due to bosses like that.
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lbd_nytetrayn
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Date: 2008-06-24 09:43 am (UTC)I feel that if more people knew what it was like to be on the other side of things, they'd feel a bit more sympathetic towards their servers.
Personally, I'd love to stop one of these jackasses in their tracks, but knowing the world we live in nowadays (where people will sue you if you even look at them funny), I'd be afraid of being on the wrong end of a prosecutor's pointing finger of doom™.
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Date: 2008-06-24 03:36 pm (UTC)--LBD "Nytetrayn"
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Date: 2008-06-24 03:16 pm (UTC)While I agree with it, that all too often customers are asshole morons, sometimes the converse is true as well. I can't count the number of times I've been met with apathetic or even downright rude help... I think both sides of the customer service equation, the customers AND the employees, could use some improvement sometimes.
no subject
Date: 2008-06-24 03:36 pm (UTC)Could always try reading the original on the guy (lady?)'s site.
--LBD "Nytetrayn"
no subject
Date: 2008-06-24 03:46 pm (UTC)no subject
Date: 2008-06-24 07:37 pm (UTC)We often get people who are angry over fees (obviously) but I point out that there's a reason for the fees:
For example, we have to charge people who leave DVDs and CDs in bookdrops (there's labels on the cd/dvds to indicate as such to NOT DO THAT) at least $1 each item. When they ask about it, I'm like "That charge exists because people leave big and heavy books in the bookdrop..." so it's really a money reminder to let people know not to leave stuff like that in bookdrop because they end up having to pay full price of damaged item + $1 charge (mainly because we can't be sure if it was returned damaged that way or if someone actually did drop a car manual on the case, smashing it to bits...)
Trying to get media drops at more branches to at least prevent this problem, but they usually understand when I explain the issue to them. (Though, hell, I usually let the boss deal with *really* angry/problem people.)
no subject
Date: 2008-06-25 03:59 am (UTC)Another tally mark for "Idiocracy".